Refund policy

RETURN AND REFUND POLICY

Because our products are made especially for each customer, we do not accept returns or exchanges for selecting the wrong size or color, or for changing your mind. Please review the product description and size chart carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs of the product and packaging.

After reviewing the claim, we may provide a replacement or refund at no additional cost. Please do not return an item unless we provide return instructions.

ORDER CHANGES AND CANCELLATIONS

Requests to change or cancel an order must be submitted within one hour of purchase. We cannot guarantee changes or cancellations after an order has entered production.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address. Additional production or shipping charges may apply if an order must be reproduced or reshipped because incorrect information was provided.

REFUNDS

Approved refunds are issued to the original payment method. Processing times may vary depending on the bank or payment provider.

CONTACT US

For assistance, please contact Sublizone Custom Apparel through the Contact page on our online store.